This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

SOFTSpeech does not rent, sell, or share personal information about you with other people or companies except to provide the products or services you've requested.

Payment Methods:
We accept Visa and Master Card. Purchase Orders are accepted from state and government agencies, some educational institutions, hospitals and Fortune 500 companies.

Pricing:
We will make every effort to keep our prices up-to-date on our website. Please note that pricing is subject to change. Should there be a price change, we will call you or send an email immediately after you place an order.

Shipping:
Orders received by 12:00 PM CST will generally ship that business day. Orders received after 2:00 PM CST will ship the next business day, subject to product availability. We use UPS, FedEx and the United States Postal Service as our carriers.

Shipping Methods:
Regular Ground: 3 - 5 Business Days
2nd Day Air: 2 Business Days
Standard Overnight: 1 Business Day
Business days do not include Saturday, Sunday or United States federal holidays.

Returns:
All exact exchanges or credit for product(s) purchased from SOFTSpeech must meet the following guidelines:

  1. Items must be returned within 30 days from original shipment date.

  2. All software products, books, videotapes and CDs are non-returnable and non-refundable, even if unopened.

  3. Request a return authorization number (RA #) by sending an e-mail to StoreReturns@SOFTSpeech.com or call 708-383-8660. A valid SOFTSpeech RA # must accompany ALL returns.

  4. It is the responsibility of the customer to repackage all returning product(s) into its original manufacturer's packaging. The product(s) contents and packaging must be complete, not be torn, ripped or damaged in any way.

  5. Please do not write on the manufacturer's packaging, manuals or literature. Failure to do so will render the return non-sellable and therefore non-returnable.

  6. Receipt of the product(s) in poor condition will render the product(s) non-returnable and will be returned back to the customer or an additional restocking fee of 20% will be applied.

  7. Safely pack the original manufacturer's package into an outer shipping carton and label the shipment as follows:

    SOFTSpeech, Inc.
    159 N. Marion Street, #285
    Oak Park, IL 60301
    RA # XXXXX
    ...(this number will be provided to you prior to returning the product(s))

When returning products to SOFTSpeech, please get a tracking number from your carrier.

Please note: There is a 20% restocking fee for all returned items.

Shipping charges and other miscellaneous fees originally charged are non refundable. If you encounter a defect with the product, you may exchange it by returning it to our office within 30 days.

Beyond the 30-day warranty, repairs must be directed to the manufacturer and shipping may apply. Unopened product may be returned and subject to a 20% restocking fee less shipping.

Shipping carriers may change their schedules during holidays, therefore all policies are subject to change on the day prior to and after holidays. Please call for further details.

Back Orders:
We make every effort to ship the products on the same day. Items may, from time to time, be out of stock. In that case, we will notify you that your product(s) are on back order. We will provide you with an estimated delivery date.

Call our office at 708-383-8660 if you have any questions about this return policy.